Requesting a Refund

You may easily withdraw excess funds from your Debit Account with XMT.wang by requesting for a refund. You may only withdraw funds from your available Debit Account Balance.

Note

The funds that are actually refunded may not be equal to the funds you requested due to one or more of the following factors:

  • our refund policy,

  • foreign exchange conversion fluctuations,

  • bank charges, which may be deducted by our bank and/or yours.

To Request a Refund

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to My Billing and click Withdraw Funds.

  3. Here you will be displayed Your Total Balance, Locked Amount and Withdrawable Balance. Enter the Amount to Withdraw.

  4. In the Withdrawal Description field, mention how you want to receive your refund amount.

    Examples:

    • Refund to my Credit Card

    • Refund to my PayPal Account: name@domain.com

    • Refund as Wire Transfer to Bank Account no.: XXX-XXX

    • Refund via cheque to my postal address: XXX

  5. Click the Place Withdrawal Request button to send a Withdrawal Request to our Billing Team.